We want you to love your Hākarimata Boutique purchase. We understand that shopping for jewellery, taonga and accessories online can sometimes be tricky, so we’ve kept our returns process as simple as possible.

Returns 

Change of Mind

If your purchase isn’t quite right, we are happy to offer an exchange or store credit for eligible items returned within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original condition

• Returned with its original packaging where possible

• Free from damage, marks or signs of wear

Earrings & Hygiene

For hygiene reasons, we are unable to accept change-of-mind returns or exchanges on earrings once they have been worn or tried on.

This does not affect your rights if the item is faulty.

Custom & Personalised Pieces

Custom-made, personalised or specially ordered pieces cannot be returned for change-of-mind unless otherwise agreed with us.

If your personalised or custom piece is faulty or does not meet the guarantees required under New Zealand consumer law, please contact us.

Sale Items

Sale or clearance items are not eligible for change-of-mind returns unless stated otherwise.

Your rights under the Consumer Guarantees Act still apply to faulty sale items.

Faulty or Damaged Items

We take care to ensure your order reaches you in beautiful condition. If your item arrives damaged, faulty, does not match its description, or otherwise fails to meet the guarantees under the Consumer Guarantees Act 1993, please contact us as soon as possible.

Depending on the circumstances and your rights under the Consumer Guarantees Act, you may be entitled to a repair, replacement or refund.

Our returns policy does not limit or exclude any rights you have under New Zealand consumer law.

Natural & Handcrafted Pieces

Many of our pieces are handcrafted or created from natural materials such as pounamu, bone, shell and kauri gum. Natural variations in colour, pattern, texture and shape may occur and are part of what makes each piece unique.

These natural characteristics are not necessarily considered faults. However, this does not affect your rights where an item does not meet the guarantees required by the Consumer Guarantees Act.

Returning Your Item

Before returning an item, please contact Hākarimata Boutique with your order number and reason for return.

Unless the item is faulty or we have made an error with your order, return postage for change-of-mind returns is the responsibility of the customer.

We recommend using a tracked shipping service when returning your item, as we cannot take responsibility for parcels lost in transit.

Once your return has been received and inspected, we will contact you regarding your exchange or store credit.

Consumer Guarantees Act

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

 

Shipping Policy

At Hākarimata Boutique, every order is carefully prepared and packaged to ensure your pieces arrive safely and beautifully.

Processing Your Order

Please allow 1–3 business days for your order to be processed and prepared for shipping.

During busy periods, new releases or public holidays, processing times may be slightly longer. We appreciate your patience and will always do our best to get your order on its way as quickly as possible.

New Zealand Shipping

We ship throughout Aotearoa New Zealand using tracked courier services.

Once your order has been dispatched, you will receive your tracking information so you can follow its journey.

Estimated delivery times are:

North Island: 1–3 business days
South Island: 2–4 business days
Rural Delivery: Please allow an additional 1–3 business days

Delivery times are estimates only and may be affected by courier delays, public holidays, weather or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before your order is completed.

Please ensure you select rural delivery where applicable.

Please Check Your Address

Please double-check that your delivery address is correct before completing your order.

If you notice an error, contact us as soon as possible. Once your parcel has been dispatched, we may be unable to change or redirect the delivery address.

Hākarimata Boutique cannot take responsibility for delays or additional costs caused by incorrect or incomplete delivery information supplied at checkout.

Tracking Your Order

Once your order has been packed and collected by the courier, you will receive tracking information via the contact details provided with your order.

Please allow some time for tracking information to update after your parcel has been collected.

Delayed or Missing Parcels

If your tracking information hasn't updated or your parcel appears to be significantly delayed, please get in touch with us and we will help you investigate the delivery with the courier.

If your order is lost or damaged during delivery, please contact us so we can work with you and the courier to resolve the situation.

Damaged Orders

We carefully package every order, particularly our more delicate taonga and jewellery.

If your order arrives damaged, please contact us as soon as possible and provide your order number and clear photos of the item and packaging so we can assist you.

Your rights under the Consumer Guarantees Act 1993 are not affected by this shipping policy.

International Shipping

If international shipping is available, shipping rates and available destinations will be shown at checkout.

International orders may be subject to customs duties, taxes or import requirements in the destination country. These requirements can vary depending on the country and the materials contained in your purchase.

Some taonga made from natural materials may also be subject to additional import or export requirements.

Questions?

If you have any questions about your order or delivery, please get in touch with Hākarimata Boutique and we'll be happy to help.

Ngā mihi,
Hākarimata Boutique

hakarimataboutique06@gmail.com